FAQ

Frequently Asked Questions (FAQ)

Ordering

  1. How do I place an order?
    To place an order, simply select your desired items and add them to your shopping cart. Then, click on the shopping cart icon and follow the checkout process.

  2. Can I change or cancel my order?
    Yes, you can modify or cancel your order within 2 hours of placing it, provided it has not yet been shipped. To request changes, please contact our customer service at info@britalegance.com.

Payment

  1. What payment methods do you accept?
    We accept the following payment methods:

    • PayPal

  2. Is it safe to make a payment?
    Yes, we use advanced encryption technology to ensure that your payment details are processed securely.

Shipping & Delivery

  1. How much are the shipping costs?
    We offer free shipping within the Netherlands! For other European countries, shipping costs will be calculated at checkout.

  2. How long does delivery take?
    Orders are processed and shipped within 1-3 business days (Mon-Fri). The estimated delivery time is 3-7 business days depending on your location.

Returns & Exchanges

  1. Can I return or exchange an item?
    Yes, you can return items within 30 days of receipt, provided they are in their original condition. We do not offer direct exchanges. For more details, please refer to our Return Policy.

  2. What are the return costs?
    Return shipping costs are the buyer’s responsibility, except in cases where the item is defective or incorrect. In such cases, we will replace the item free of charge.

Product Information

  1. Are the product colors accurate to what’s shown on the website?
    We strive to display product colors as accurately as possible. However, slight variations may occur due to different screen settings.

Customer Support

  1. How can I contact customer service?
    You can reach us via email at info@britalegance.com.

  2. What are your customer service hours?
    Our support team is available:

  • Monday to Friday: 09:00 – 18:00

For any further inquiries, feel free to reach out. Happy shopping at Brit Elegance!